Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or […]
At ServiceKey, we are constantly staying on top of upcoming trends and best practices to help your HVAC, plumbing, and electrical business achieve market domination. As 2014 comes to a close, now is the best time to evaluate the future of your success. Here are five best practices that will improve your business in 2015: […]
Today’s business breakthrough is to take apart the mystery of outbounds. So, what is outbounding? In your call center, or however you’re answering your phone, there’s two types of things that should be happening. I always tell my customer service experts, “You’re either picking up a phone to answer someone on the other line, or […]
Every customer is important. Whether you own an HVAC, electrical, or plumbing business, you thrive on your customer base. But there’s a big difference between a good customer and a great customer. I’ve said it before, but sometimes success doesn’t come from gaining more customers. Have you ever heard of the 80/20 rule? The rule […]
Starting your own HVAC, electrical or plumbing business involves great risk, but there can also be great reward. Most of you are spending hours on your service business, minutes with your family, and are reaping little reward. At ServiceKey, we provide you with the mentorship and tools to overcome the struggles you will face along […]
