Why Conflict In Your Business Might Be A Good Thing

Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]

How To Read The Minds Of Your Employees And Customers

Wouldn’t it be great to be able to read the minds of your employees and customers? Sure, you hear the things they say right now but we both know that there’s sometimes a difference between what they say and what they think. To your face, they’re friendly and polite; but what do they say behind […]

Stop Asking Your Customers This One Question: It’s Costing You THOUSANDS Of Dollars

The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]

Stop Sending Technicians To Your Customers’ Homes!

A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or […]

Best Business Practices for 2015

At ServiceKey, we are constantly staying on top of upcoming trends and best practices to help your HVAC, plumbing, and electrical business achieve market domination. As 2014 comes to a close, now is the best time to evaluate the future of your success. Here are five best practices that will improve your business in 2015: […]

Business Breakthrough: Outbound Calls

Today’s business breakthrough is to take apart the mystery of outbounds. So, what is outbounding? In your call center, or however you’re answering your phone, there’s two types of things that should be happening. I always tell my customer service experts, “You’re either picking up a phone to answer someone on the other line, or […]

Determining Your Perfect Customer

Every customer is important. Whether you own an HVAC, electrical, or plumbing business, you thrive on your customer base. But there’s a big difference between a good customer and a great customer. I’ve said it before, but sometimes success doesn’t come from gaining more customers. Have you ever heard of the 80/20 rule? The rule […]

Business Breakthrough: 1+1 Model

This is called the 1 plus 1 Model. So here’s the deal: If you wanted to grow a $5 million business or a $10 million business, how many customers do you need? Go ahead. Yell it out! What’s the matter? You’re too good to yell at the computer you’re watching this on? You’re saying, “I […]

Overcoming the 3 Biggest Challenges for Service Business Owners

Starting your own HVAC, electrical or plumbing business involves great risk, but there can also be great reward. Most of you are spending hours on your service business, minutes with your family, and are reaping little reward. At ServiceKey, we provide you with the mentorship and tools to overcome the struggles you will face along […]