Would you believe me? Well, I can say it because I did it. And I’m determined to help you do it too.
Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
Hey, Mike Agugliaro here, and I’m bringing you probably one of my favorite subjects. Well, marketing is my very subject, and this could fall under favorite subjects. I want to bring you the subject of video, that’s right. Now, here’s the deal. You’re on here because you’ve been reading my emails, you might have been […]
Yes, yes here’s what I got. Mike Agugliaro here bringing you another video. Look, this may sound simple, or this may sound complex. Here’s what I want to tell you. Simple always wins over complex. All the time. When I’m working with business owners, and every other month I have 20 different business owners coming […]
Mike Agugliaro here bringing you, yes, another video. Today I want to talk to you about communication and communication blunders like … you know, one of the things that always amazed me is all the time when we do surveys to our employees, one of the biggest things that comes back every time, I’m telling […]
Many service business owners I talk to feel “behind the curve”. They feel like they’re struggling to keep up and everything is piling up in front of them. Just as they’re taking care of something, they know that new tasks and demands and obligations are piling up ahead. It’s like a conveyor belt in a […]