Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
Hey, Mike Agugliaro, our business warrior bringing you another video here today. Here’s what the video’s about. I want to ask you a question. What’s the difference between a review, feedback or a performance interview? Think about that a minute. Well see, a lot of employees in companies only have one thing. They have a […]
