Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
Hey. Mike Agugliaro out here, Business Warrior, bringing you a video. Sit down and take a seat a minute. Let’s have a talk here. You’re like, “Oh my goodness. Mike, I’ve watched a lot of your videos. You’re sitting down, you must be getting serious.” Yeah, I am getting a little serious here. I’ve heard […]
A customer calls. They’re distraught because something in their home is broken. They found your advertisement and they call you up, hoping that your business can help them. The worst thing you can do is assure them that you’re sending a technician to their house, or that you’re sending a representative to their house, or […]
Today I am bringing you something that is pretty simple: ID Badges. You’re saying “yeah my company has them.” But maybe your company doesn’t have them. ID badges have a sense of credibility and trust behind them. Also, it says to a customer that they are safe, that the person coming into their home is […]
Today’s business breakthrough is brand promise. Do you have one? I don’t know if you do, but do you need one? Hell yeah you do. So brand promise, is the promise that everyone in your company is committing to. Committing to the people that you’re going to serve, the customers you’re going to serve. […]
