Recently I switched my brand from ServiceKey to CEO Warrior. Why did I make the switch? One reason is because I wanted to express, through my brand, something that I’ve been thinking about for a while: there’s a massive difference between business owners. On one side of the spectrum you have struggling entrepreneurs who are […]
If you’ve followed me for any length of time – whether you’ve read my books or been to an event – you’ll know that I’m all about serving my customers. I constantly urge business owners to build their business around service. And the result? I firmly believe that Zig Ziglar was right: “You can have […]
Peterson Plumbing and Heating LLC has been in the family for decades. In some ways, that longevity can be a powerful asset because you’ve got a solid name behind you. In other ways, that longevity can be a detriment, as Gary Peterson found out. Gary partnered with his father in the family business over 30 […]
Conflict. Many people will tell you that it has no place at work. Service business owners will do everything they can to avoid conflict and to keep it from happening in their business. Unfortunately, they don’t realize that some conflict – when appropriately handled – is actually a good thing for the business. Smart employers […]
Most business owners don’t see growth as a problem. They welcome it; they celebrate it when it happens in their company, and they try to grow further. But what few people realize when it comes to growth is that growth without the right approach is like trying to harness untamed horsed to a wagon – […]
The service professional showed up on time, delivered the service promised, and then prepared to leave. As he was leaving, he asked the homeowner, “how was everything with the service?” The homeowner answered, “fine, thanks.” And the service professional walked out the door, content that the homeowner was satisfied with the service they received. What […]
Running your service business means working with your team. And for many service business owners, this is often one of the biggest areas of struggle as you run and grow your business. Sure, you’ve worked with others before you were a business owner but now you’re the boss and these employees look up to you […]
